Confirmation

We will confirm your booking with you by e-mail (or letter if preferred).

 

Deposits

The letter of confirmation will provide details of the deposit which is required to secure your booking. We ask that deposits are paid within seven days from the issue date of our letter of confirmation. Please note that your booking is not considered firm until the deposit payment has been received. Payments should be made using bacs or cheque. Cheques for the deposit should be made payable to “R Knox’

 

Payment

Payment for all self-catering accommodation is required at the latest 4 weeks prior to your arrival date. We accept bank transfer, cheque.

 

Cancellation

In the event of cancellation more than four weeks before the start of your stay, your deposit will not be refunded. Should cancellation take place less than four weeks before the start of the holiday the rental is payable in full. It is recommended that you consider taking out suitable holiday insurance. Should, for reasons beyond our control, the property be rendered unsuitable for letting on the dates booked, all money paid will be returned in full without further claim.

 

Dogs

Well-behaved dogs are permitted in Stair House by prior arrangement. Please provide details of the well behaved dog(s) coming with you.

 

Bedlinen  

Bed linen and towels are provided for guests.

 

Guests are requested to observe a no smoking policy.

 

Cleanliness/breakages/damages

You are responsible for any breakages or damage you cause to the property and its contents. Please report these before you leave (otherwise we will send an invoice which will include an administration charge of £25. Please note that we don’t normally charge for minor breakages (e.g. glassware, crockery) provided that these have been reported. Stair house is thoroughly cleaned between lets. However, because only a limited period is available, we ask that you leave the property and its contents clean and tidy. We reserve the right to make an extra charge of £35 where extra cleaning is required.

 

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligence or omission by ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you. We do advice people to take out their own holiday insurance.

 

Complaints

Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

 

Arrival

Stair House will be available from 3pm on the date of arrival. Details will be sent to you prior to arrival.

 

Departure

Guests are requested to vacate by 10am on their day of departure. You are asked to leave the cottage in a clean and tidy condition. The owners reserve the right to make a charge for extra cleaning of £35 if the accommodation is not left reasonably clean and tidy.

 

Queries

If you have any queries relating to these terms and conditions, please contact Sarah on: 017687 78353 or info@stairhouse.co.uk